Privacy Policy

Personal Information

We collect personal details you provide when using our services, including your name, email address, phone number, age, and basic demographic information necessary for accurate medical triage.

Health Information

When you use our triage services, we collect health-related information including symptoms, medical history, current medications, and any other medical details you choose to share. This Protected Health Information (PHI) is handled in accordance with HIPAA regulations where applicable.

Technical Information

We automatically collect technical data such as your IP address, device type, browser information, usage patterns, and interaction data to improve our AI algorithms and service delivery.

• Provide AI-powered medical triage and health guidance
• Improve our algorithms and service accuracy through machine learning
• Communicate with you about your health assessments and recommendations
• Ensure platform security and prevent fraud or misuse
• Comply with legal and regulatory requirements
• Conduct research to advance healthcare AI (with de-identified data only)

We do not sell, rent, or share your personal health information with third parties for marketing purposes.

Aid-ER is committed to protecting your health information in compliance with applicable privacy laws, including HIPAA where we act as a covered entity. We implement administrative, physical, and technical safeguards to protect your PHI.

Your health information is encrypted both in transit and at rest using industry-standard encryption methods. Access to your data is strictly limited to authorized personnel who need it to provide our services.

We may share your information in the following limited circumstances:

• With healthcare providers when you explicitly request care coordination
• With AI service providers who help power our triage algorithms (under strict data protection agreements)
• With emergency services if we detect a life-threatening situation
• When required by law, court order, or regulatory authorities
• With your explicit consent for specific purposes

We retain your personal and health information only as long as necessary to provide our services and comply with legal requirements. Specifically:

• Active account data is retained while your account remains active
• Health information is retained for up to 7 years as required by healthcare regulations
• De-identified data may be retained indefinitely for research and service improvement
• You may request deletion of your data at any time, subject to legal requirements

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings, though some features may not function properly without essential cookies.

You have the right to:

• Access and review your personal and health information
• Request corrections to inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of certain data processing activities
• Receive a copy of your data in a portable format
• File a complaint with relevant privacy authorities

To exercise these rights, please contact us at privacy@aid-er.com.

We implement comprehensive security measures including:

• End-to-end encryption for all data transmission
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• Employee training on privacy and security best practices
• Incident response procedures for potential data breaches

We may update this Privacy Policy from time to time. We will notify you of any material changes by email and by posting the updated policy on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: