Terms of Service

By accessing or using Aid-ER's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.

These terms apply to all visitors, users, and others who access or use our service, including healthcare professionals, patients, and individuals seeking health guidance.

Aid-ER provides an AI-powered medical triage platform designed to help users assess the urgency of their symptoms and receive guidance on appropriate healthcare settings. Our services include:

• Symptom assessment and triage recommendations
• Healthcare provider directory and referrals
• Health education and informational resources
• Emergency care guidance and protocols
• Integration with healthcare systems and providers

To access certain features of our service, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account
• Update your information to keep it accurate and current

We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

You agree to use Aid-ER's services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the service for any unlawful purpose or to solicit unlawful activity
• Impersonate or attempt to impersonate Aid-ER, our employees, or other users
• Interfere with or circumvent security features of the service
• Use automated systems to access the service without authorization
• Upload or transmit viruses, malware, or other harmful code
• Collect or harvest personal information from other users
• Use the service to provide medical advice if you are not a licensed healthcare professional

Some features of Aid-ER may require payment. If you choose to purchase paid services:

• You agree to pay all fees and charges associated with your account
• All payments are due immediately unless otherwise specified
• You authorize us to charge your designated payment method
• Fees are non-refundable except as required by law
• We reserve the right to change our fees with advance notice

Failure to pay fees may result in suspension or termination of your account.

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of information as outlined in our Privacy Policy, including the processing of health information for the purpose of providing medical triage services.

The Aid-ER service and its original content, features, and functionality are and will remain the exclusive property of Aid-ER and its licensors. The service is protected by copyright, trademark, and other laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use Aid-ER strictly in accordance with these Terms.

We strive to provide continuous service availability, but we do not guarantee that our service will be uninterrupted or error-free. We reserve the right to:

• Modify or discontinue the service with or without notice
• Perform scheduled maintenance that may temporarily affect availability
• Update or change features and functionality
• Suspend service for technical or security reasons

THE INFORMATION PROVIDED BY AID-ER IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

TO THE FULLEST EXTENT PERMITTED BY LAW, AID-ER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that our service will meet your requirements or be available on an uninterrupted, secure, or error-free basis.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL AID-ER BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claim arising out of or relating to these Terms or our service shall not exceed the amount you paid us in the twelve months preceding such claim.

We may terminate or suspend your account and access to our service immediately, without prior notice or liability, for any reason whatsoever, including if you breach these Terms.

Upon termination, your right to use the service will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive termination.

These Terms shall be interpreted and governed by the laws of the State of Delaware, without regard to conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Delaware.

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.

Your continued use of the service after we post any modifications to the Terms constitutes acceptance of those changes.

If you have any questions about these Terms of Service, please contact us:

These Terms of Service, together with our Privacy Policy, constitute the sole and entire agreement between you and Aid-ER regarding the service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.